Bravo Family Mortuary

Privacy Policy

1. Information We Collect

We collect personal information when you interact with our website, submit forms, place orders, or communicate with us.

This may include:

Full name
Email address
Phone number (including mobile number)
Order or inquiry details
IP address and device/browser information
Location data (approximate)
Communication preferences

We may also collect information automatically through cookies and tracking technologies.

2. How We Use Your Information

We use collected information to:

Respond to inquiries and customer support requests
Process orders and provide services
Send transactional and service-related communications
Send SMS or email messages when consent is provided
Improve website functionality and user experience
Comply with legal obligations

We do not sell or rent personal data.

3. SMS Communication & Consent

By submitting your phone number through our forms, you consent to receive SMS messages from Bravo Family Mortuary related to:

Customer service
Order updates
Promotions or marketing messages (only if explicitly opted in)

Message frequency may vary
Message & data rates may apply

Consent to receive SMS messages is not a condition of purchase.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic
Improve site performance
Remember user preferences
Support marketing and analytics efforts

Specifically, we use the following third-party services that may set cookies or similar identifiers:

Google Tag Manager and Google Analytics 4 — website analytics and tag management (Google LLC)
Microsoft Clarity — session recording and heatmaps to understand how visitors use our site (Microsoft Corporation)
IntentWave — visitor identification and audience insight
Click Track Marketing — marketing attribution and conversion tracking
Google Ads — ad performance and conversion measurement when applicable

You may control or disable cookies through your browser settings. Disabling cookies may limit certain site functionality.

5. Data Security & Handling

We may share information with:

Service providers assisting in website operations, communications, or analytics
Legal authorities if required by law

Mobile information will not be shared or sold to third parties for marketing purposes.

6. User Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for communications
Request information on data usage

To exercise these rights, contact us using the details below.

7. Your California Privacy Rights (CCPA / CPRA) — Do Not Sell or Share

California residents have the right under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) to opt out of the “sale” or “sharing” of their personal information, including the use of cross-context behavioral advertising identifiers set by some of the third-party services listed above.

Bravo Family Mortuary does not sell personal information for monetary consideration. However, some of the third-party analytics and advertising services we use (such as Google Analytics, Google Ads, and similar tools) may constitute “sharing” as broadly defined under California law.

To exercise your right to opt out of the sale or sharing of your personal information, or to request access, deletion, or correction of your data:

Email us at steve@bravofamilymortuary.com with the subject “CCPA Do Not Sell or Share Request.”
Include your full name and the email and/or phone number associated with your inquiry so we can locate and remove your records.
We will confirm receipt within 10 business days and complete the request within 45 days, as required by law.

You may also enable Global Privacy Control (GPC) in your browser; we honor GPC signals as a valid opt-out request under CPRA.

We will not discriminate against you for exercising these rights.

8. Children's Privacy

Our services are intended for individuals 18 years of age or older.

We do not knowingly collect information from children under 18.

9. Contact Information

For questions regarding this Privacy Policy or your data:

Bravo Family Mortuary
Email: steve@bravofamilymortuary.com
Website: https://bravofamilymortuary.com/